.pkts{--blue:#099cea;--ink:#152c3e;--muted:#687c8b;--line:#e2eaf0;--bg:#f5f8fb;font-family:Manrope,Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink);font-size:14px;line-height:1.6;text-align:left;isolation:isolate}.pkts *{box-sizing:border-box}.pkts [hidden]{display:none!important}.pkts button,.pkts input,.pkts select,.pkts textarea{font:inherit}.pkts button{cursor:pointer}.pkts button:disabled{opacity:.55;cursor:wait}.pkts a{color:var(--blue)}.pkts svg{width:22px;height:22px;flex:none}.pkts h1,.pkts h2,.pkts h3,.pkts h4,.pkts p{margin:0;color:inherit;font-family:inherit}.pkts h1{font-size:clamp(30px,4vw,43px);font-weight:750;letter-spacing:-1.6px;line-height:1.2}.pkts h2{font-size:18px;font-weight:720;letter-spacing:-.4px}.pkts h3{font-size:21px;line-height:1.3}.pkts h4{font-size:14px}.pkts-shell{max-width:1240px;margin:24px auto;border:1px solid var(--line);border-radius:24px;overflow:hidden;background:var(--bg);box-shadow:0 24px 80px #183c5b09}.pkts-top{height:86px;background:#fff;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;padding:0 42px;gap:20px}.pkts-brand{display:flex;align-items:center;gap:9px;text-decoration:none!important;color:var(--ink)!important}.pkts-brand>svg{color:var(--blue);width:31px;height:31px}.pkts-brand>span{font-size:28px;font-weight:850;letter-spacing:-1.6px;line-height:1}.pkts-brand-dot{color:var(--blue)}.pkts-brand em{font-style:normal;letter-spacing:2px;font-size:9px;font-weight:700;color:#768997;margin-left:13px;border-left:1px solid var(--line);padding-left:18px}.pkts-top-right{display:flex;gap:18px;align-items:center}.pkts-online{font-size:11px;font-weight:600;color:var(--muted);display:flex;align-items:center;gap:7px}.pkts-online i{width:6px;height:6px;border-radius:50%;background:var(--blue)}.pkts-icon-btn{border:1px solid var(--line);background:#fff;border-radius:10px;padding:9px;display:flex;color:var(--ink)}.pkts-welcome{display:grid;grid-template-columns:1.1fr 1fr;gap:64px;align-items:center;padding:72px 64px 54px;background:radial-gradient(ellipse at 4% 5%,#dff2fe 0%,transparent 55%)}.pkts-eyebrow{font-size:10px;letter-spacing:1.6px;font-weight:800;color:#58819a;margin-bottom:18px;display:flex;align-items:center;gap:8px}.pkts-eyebrow>span{width:6px;height:6px;background:var(--blue);border-radius:50%}.pkts-intro h1{font-size:clamp(43px,5vw,62px);line-height:1.08;letter-spacing:-2.8px}.pkts-intro h1>span{color:var(--blue)}.pkts-intro>p{max-width:410px;font-size:14px;color:var(--muted);line-height:1.85;margin-top:24px}.pkts-promise{margin-top:34px;display:flex;flex-direction:column;gap:22px}.pkts-promise>div{display:flex;gap:15px;align-items:center}.pkts-promise svg{color:#338ebc;box-sizing:content-box;background:#fff;border:1px solid #dfedf5;padding:10px;border-radius:13px;width:19px;height:19px}.pkts-promise strong{font-size:12px;display:block;font-weight:750}.pkts-promise small{display:block;color:var(--muted);font-size:11px;margin-top:2px}.pkts-route{display:flex;align-items:center;max-width:270px;margin-top:42px;gap:14px;color:#7a91a2}.pkts-route span{font-size:9px;font-weight:800;letter-spacing:1.5px}.pkts-route i{height:1px;flex:1;background:repeating-linear-gradient(90deg,#bed0dc 0 3px,transparent 3px 6px)}.pkts-route svg{width:17px}.pkts-auth{background:#fff;border:1px solid #e3ebf1;border-radius:20px;padding:36px;box-shadow:0 16px 40px #22496107;position:relative}.pkts-auth:before{content:"";position:absolute;width:64px;height:4px;border-radius:0 0 4px 4px;background:var(--blue);top:0;left:36px}.pkts-auth-icon{width:52px;height:52px;border:1px solid #d9edf9;background:#eef8ff;border-radius:16px;display:flex;align-items:center;justify-content:center;color:var(--blue);margin-bottom:23px}.pkts-auth h2{font-size:23px;line-height:1.3;letter-spacing:-.7px}.pkts-auth>p{font-size:12px;color:var(--muted);margin-top:11px;line-height:1.9}.pkts-auth form{margin-top:28px}.pkts-field{display:flex;flex-direction:column;gap:8px;margin:0 0 18px;min-width:0}.pkts-field>span{font-size:11px;font-weight:750;color:#3b5466}.pkts-field b{color:var(--blue)}.pkts input:not([type=checkbox]):not([type=file]),.pkts select,.pkts textarea{width:100%;max-width:100%;border:1px solid #dce5ed;border-radius:10px;padding:12px 14px;background:#fff;color:var(--ink);font-size:12px;line-height:1.6;min-height:44px;box-shadow:none}.pkts input::placeholder,.pkts textarea::placeholder{color:#8d9daa;opacity:1}.pkts textarea{resize:vertical;min-height:110px}.pkts input[readonly]{background:#f5f8fb!important;color:var(--muted)!important}.pkts :focus-visible{outline:3px solid #099cea66;outline-offset:3px}.pkts input:focus,.pkts textarea:focus,.pkts select:focus{border-color:var(--blue)}.pkts-btn{border:1px solid transparent;background:var(--blue);color:#fff;border-radius:11px;display:inline-flex;align-items:center;justify-content:center;gap:18px;padding:13px 20px;min-height:46px;font-size:12px;font-weight:750;line-height:1.5;text-decoration:none;transition:background .15s,transform .15s;white-space:normal;box-shadow:0 5px 12px #099cea13}.pkts-btn:hover{background:#078bd0;color:#fff;transform:translateY(-1px)}.pkts-btn svg{width:17px;height:17px}.pkts-wide{width:100%}.pkts-btn-dark{background:var(--ink)}.pkts-btn-ghost{background:transparent;color:var(--muted);border-color:var(--line);box-shadow:none}.pkts-btn-ghost:hover{background:#edf4f9;color:var(--ink)}.pkts-auth-foot{margin-top:23px;padding-top:20px;border-top:1px solid var(--line);display:flex;align-items:center;gap:9px;font-size:10px;color:#81909c;line-height:1.8}.pkts-auth-foot svg{width:17px;height:17px;color:#7f9bae}.pkts-privacy{display:block;text-align:center;font-size:10px;color:var(--muted)!important;margin-top:19px}.pkts-footer{padding:23px 42px;display:flex;align-items:center;justify-content:space-between;border-top:1px solid var(--line);font-size:9px;color:#8194a1;gap:12px;background:#fff9}.pkts-footer>span:last-child{display:flex;align-items:center;gap:7px}.pkts-footer svg{width:13px;height:13px}.pkts-honey{position:absolute;left:-9999px;opacity:0;width:1px;height:1px;overflow:hidden}.pkts-notice{margin:24px 32px 0;border:1px solid #a6dfc7;background:#edf9f3;color:#216348;padding:14px 18px;border-radius:10px;font-size:13px}.pkts-notice.pkts-error{border-color:#f2c3bc;background:#fff2ef;color:#963c31}.pkts-code{max-width:460px;margin:60px auto 70px;padding:0 24px;text-align:center}.pkts-code .pkts-auth-icon{margin:0 auto 25px}.pkts-code .pkts-eyebrow{justify-content:center}.pkts-code h1{font-size:34px}.pkts-code p{font-size:13px;color:var(--muted);margin:16px 0 25px}.pkts-code .pkts-field{text-align:left}.pkts-code-input{font-size:26px!important;letter-spacing:13px;text-align:center!important;padding:15px!important}.pkts-muted{color:var(--muted)!important;font-size:11px!important;line-height:1.8}.pkts-page{padding:36px 42px 30px}.pkts-page-head{display:flex;align-items:center;justify-content:space-between;gap:24px;margin-bottom:32px}.pkts-page-head h1{font-size:32px;letter-spacing:-1.2px}.pkts-page-head .pkts-eyebrow{margin-bottom:10px}.pkts-page-head p{color:var(--muted);font-size:12px;margin-top:12px}.pkts-page-head .pkts-btn{flex:none}.pkts-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:25px}.pkts-stat{background:#fff;border:1px solid var(--line);border-radius:14px;padding:20px}.pkts-stat>span{display:flex;align-items:center;justify-content:space-between;color:var(--muted);font-size:11px}.pkts-stat svg{width:19px;color:#8cabbf}.pkts-stat strong{font-size:32px;font-weight:750;display:block;line-height:1.2;margin-top:18px;letter-spacing:-1px}.pkts-stat-alert strong{color:#d16b46}.pkts-filters{display:flex;gap:12px;margin-bottom:30px}.pkts-search{position:relative;flex:1}.pkts-search svg{position:absolute;left:14px;top:13px;width:18px;color:var(--muted)}.pkts-search input{padding-left:42px!important;height:46px}.pkts-filters select{width:200px}.pkts-list-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:16px}.pkts-list-head h2{font-size:15px}.pkts-list-head h2 span{background:#e6eef5;border-radius:6px;font-size:10px;padding:3px 7px;margin-left:6px;color:#668095}.pkts-list-head>span{font-size:10px;color:var(--muted)}.pkts-text-btn{display:inline-flex;align-items:center;gap:7px;border:0;background:transparent;color:#617c8f;padding:0;font-size:11px;font-weight:650;line-height:1.8}.pkts-text-btn svg{width:16px;height:16px}.pkts-page>.pkts-text-btn{margin-bottom:24px}.pkts-ticket-list{border:1px solid var(--line);background:#fff;border-radius:15px;overflow:hidden}.pkts-ticket-row{display:flex;align-items:center;gap:18px;width:100%;border:0;border-bottom:1px solid var(--line);text-align:left;background:#fff;padding:22px 24px;color:var(--ink);transition:background .15s}.pkts-ticket-row:last-child{border-bottom:0}.pkts-ticket-row:hover{background:#f4faff}.pkts-ticket-icon{display:flex;align-items:center;justify-content:center;width:46px;height:46px;border-radius:13px;background:#eef7fd;color:#2698d7;flex:none}.pkts-ticket-main{display:flex;flex-direction:column;gap:3px;flex:1;min-width:0}.pkts-ticket-main small{font-size:9px;letter-spacing:.4px;color:var(--muted);overflow-wrap:anywhere}.pkts-ticket-main strong{font-size:13px;font-weight:700}.pkts-ticket-main>span{font-size:10px;color:#8a9ba7}.pkts-ticket-meta{display:flex;flex-direction:column;gap:7px;align-items:flex-end}.pkts-ticket-meta small{font-size:9px;color:#8a9ba7}.pkts-ticket-row>svg{width:17px;color:#9aafbe}.pkts-status{display:inline-flex;align-items:center;gap:6px;font-size:9px;font-weight:750;border-radius:7px;padding:5px 9px;background:#e9f5fd;color:#237caa;white-space:nowrap}.pkts-status i{width:5px;height:5px;border-radius:50%;background:currentColor}.pkts-status-new{background:#e8f4ff;color:#2278b0}.pkts-status-review{background:#edf0ff;color:#6679c2}.pkts-status-customer,.pkts-status-partner{background:#fff5df;color:#a88028}.pkts-status-resolved{background:#e8f6ef;color:#379375}.pkts-status-closed{background:#edf1f3;color:#71818b}.pkts-pagination{display:flex;justify-content:space-between;align-items:center;margin-top:20px;color:var(--muted);font-size:10px}.pkts-pagination>div{display:flex;gap:10px}.pkts-pagination .pkts-btn{font-size:10px;min-height:35px;padding:8px 12px}.pkts-empty{border:1px dashed #cadce9;border-radius:18px;padding:55px 20px;text-align:center}.pkts-empty>svg{width:46px;height:46px;color:#93b8cf;margin-bottom:16px}.pkts-empty h3{font-size:19px}.pkts-empty p{font-size:12px;color:var(--muted);margin:12px 0 23px}.pkts-step{font-size:9px;font-weight:750;color:#87a3b5;letter-spacing:1.1px;flex:none}.pkts-form-layout{display:grid;grid-template-columns:minmax(0,1fr) 265px;gap:25px;align-items:start}.pkts-form-main{background:#fff;border:1px solid var(--line);border-radius:16px;overflow:hidden}.pkts-form-section{padding:28px;border-bottom:1px solid var(--line)}.pkts-form-section:last-child{border-bottom:0}.pkts-form-section h2{font-size:15px;margin-bottom:24px;display:flex;gap:13px;align-items:center}.pkts-form-section h2>span{font-size:9px;border:1px solid #d8e9f5;background:#f2f9ff;border-radius:7px;padding:5px 7px;color:#4799ca}.pkts-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 20px}.pkts-full{grid-column:1/-1}.pkts-extra{border-top:1px solid var(--line);padding-top:18px;margin-top:5px}.pkts-extra summary{display:flex;justify-content:space-between;cursor:pointer;font-size:11px;color:#536f82;font-weight:700;gap:10px}.pkts-extra summary>span{font-size:9px;color:#86a0b1;font-weight:500}.pkts-extra[open] summary{margin-bottom:24px}.pkts-upload{display:flex;align-items:center;gap:14px;position:relative;padding:22px;border:1px dashed #b7d8ed;border-radius:12px;background:#f6fbff;color:#6097b9;cursor:pointer;margin-bottom:22px;overflow:hidden}.pkts-upload>svg{width:25px;height:25px}.pkts-upload strong{display:block;font-size:11px;color:#42657d;font-weight:650}.pkts-upload small{display:block;font-size:9px;color:#8ba4b6;margin-top:4px}.pkts-upload input{position:absolute;inset:0;width:100%;height:100%;opacity:0;cursor:pointer}.pkts-upload:focus-within{outline:3px solid #099cea66;outline-offset:2px}.pkts-filenames{display:block;font-size:10px;overflow-wrap:anywhere;margin-top:5px;color:#2581b8}.pkts-consent{display:flex;gap:10px;align-items:flex-start;font-size:10px;color:var(--muted);line-height:1.8;margin:18px 0 22px}.pkts-consent input{margin:3px 0 0;flex:none;width:15px;height:15px;accent-color:var(--blue)}.pkts-form-aside{padding:26px;background:linear-gradient(150deg,#e8f5fe,#f0f6fa);border:1px solid #dbeaf5;border-radius:16px;position:sticky;top:40px}.pkts-aside-icon{background:#fff;width:44px;height:44px;display:flex;align-items:center;justify-content:center;border-radius:12px;color:#399ed9;margin-bottom:23px;border:1px solid #dbeaf5}.pkts-form-aside h3{font-size:22px;letter-spacing:-.6px}.pkts-form-aside p{font-size:11px;line-height:1.9;color:var(--muted);margin-top:12px}.pkts-aside-divider{height:1px;background:#d6e7f3;margin:25px 0}.pkts-form-aside h4{font-size:11px}.pkts-form-aside ol{list-style:none;padding:0;margin:19px 0 26px;display:flex;flex-direction:column;gap:17px}.pkts-form-aside li{display:flex;gap:12px;font-size:10px;color:#617f93;line-height:1.8}.pkts-form-aside li span{display:flex;align-items:center;justify-content:center;border:1px solid #cce1ef;width:22px;height:22px;border-radius:50%;font-size:9px;flex:none}.pkts-form-aside>small{font-size:9px;line-height:1.9;color:#829caa;display:block}.pkts-detail-layout{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:24px;align-items:start}.pkts-conversation{background:#fff;border:1px solid var(--line);border-radius:15px;overflow:hidden}.pkts-conversation>.pkts-list-head{padding:22px 24px 0}.pkts-message{padding:24px;border-top:1px solid var(--line)}.pkts-message-staff{background:#f4faff}.pkts-message-internal{background:#fff9ec}.pkts-message-head{display:flex;align-items:center;gap:10px;margin-bottom:15px}.pkts-avatar{width:31px;height:31px;display:flex;align-items:center;justify-content:center;border-radius:9px;color:#5b8fae;background:#e9f1f6;font-size:12px;font-weight:700}.pkts-avatar svg{width:18px;height:18px}.pkts-message-head strong{font-size:11px;font-weight:700;flex:1}.pkts-message-head time{color:#90a1ad;font-size:9px}.pkts-message-head em{display:block;font-style:normal;font-size:9px;color:#ac8a44}.pkts-message p{font-size:12px;line-height:1.9;color:#4c6576;white-space:pre-wrap;overflow-wrap:anywhere}.pkts-file{display:flex;align-items:center;gap:9px;background:#fff;border:1px solid var(--line);border-radius:8px;padding:9px 12px;margin:14px 0 0;max-width:100%;color:#4984a7;text-align:left;font-size:11px}.pkts-file span{overflow-wrap:anywhere;min-width:0}.pkts-file svg{width:17px}.pkts-file small{font-size:9px;color:var(--muted);display:block}.pkts-reply{background:#fff;border:1px solid var(--line);border-radius:15px;padding:24px;margin-top:20px}.pkts-reply-foot{display:flex;align-items:center;justify-content:space-between;gap:16px}.pkts-reply-foot small{font-size:10px;color:var(--muted)}.pkts-reply-foot .pkts-consent{margin:0}.pkts-reply .pkts-upload{padding:15px;margin-bottom:18px}.pkts-detail-card{background:#fff;border:1px solid var(--line);border-radius:15px;padding:24px;margin-bottom:20px}.pkts-detail-card h2{font-size:14px;margin-bottom:20px}.pkts-detail-card dl{margin:0}.pkts-detail-card dt{font-size:9px;color:#8b9da9;margin-top:16px}.pkts-detail-card dd{font-size:11px;font-weight:650;margin:2px 0 0;overflow-wrap:anywhere;white-space:pre-wrap}.pkts-detail-card .pkts-muted{font-size:9px!important;margin-bottom:18px}.pkts-detail-card textarea{font-size:11px;min-height:90px}.pkts-audit summary{cursor:pointer;font-size:12px;font-weight:700}.pkts-audit p{font-size:10px;color:#668093;overflow-wrap:anywhere;margin-top:17px;border-top:1px solid var(--line);padding-top:12px}.pkts-audit small{font-size:8px;color:#91a4b0}.pkts-closed{padding:24px;border:1px solid #d6e8df;border-radius:12px;background:#eff8f3;display:flex;gap:12px;color:#51816a;font-size:12px;margin-top:20px}.pkts-loading{padding:80px 20px;text-align:center;color:var(--muted)}.pkts-busy{cursor:wait;opacity:.6}.pkts-admin .pkts-shell{margin:20px 0;max-width:1400px}.pkts-admin .pkts-top{height:75px}
@media(min-width:1500px){.pkts-admin .pkts-detail-layout{grid-template-columns:minmax(0,1fr) 340px}}
@media(max-width:1000px){.pkts-welcome{padding:48px 32px;gap:34px}.pkts-auth{padding:28px}.pkts-intro h1{font-size:48px}.pkts-page{padding:28px}.pkts-form-layout{grid-template-columns:minmax(0,1fr) 225px;gap:18px}.pkts-form-aside{padding:22px}.pkts-detail-layout{grid-template-columns:minmax(0,1fr) 260px;gap:16px}.pkts-top{padding:0 28px}.pkts-detail-card{padding:19px}.pkts-grid{gap:0 14px}.pkts-form-section{padding:24px}.pkts-page-head h1{font-size:28px}}
@media(max-width:760px){.pkts-shell{border-radius:16px;margin:12px auto}.pkts-top{height:72px;padding:0 22px}.pkts-online{display:none}.pkts-brand>span{font-size:26px}.pkts-brand em{font-size:8px;padding-left:12px;margin-left:5px}.pkts-welcome{grid-template-columns:1fr;padding:35px 24px;gap:32px}.pkts-intro h1{font-size:46px;letter-spacing:-2px}.pkts-intro>p{max-width:100%;font-size:13px;margin-top:18px}.pkts-promise{display:none}.pkts-route{margin-top:25px}.pkts-auth{padding:28px}.pkts-footer{padding:19px 23px;flex-wrap:wrap;font-size:8px}.pkts-page{padding:26px 20px}.pkts-page-head{align-items:flex-start;flex-direction:column;gap:18px;margin-bottom:25px}.pkts-page-head h1{font-size:29px}.pkts-page-head .pkts-btn{width:100%}.pkts-stats{grid-template-columns:1fr 1fr;gap:12px}.pkts-stat{padding:16px}.pkts-stat strong{font-size:27px;margin-top:12px}.pkts-filters{flex-wrap:wrap;gap:10px}.pkts-search{flex:1 1 100%}.pkts-filters select{flex:1;width:auto}.pkts-filters .pkts-btn{min-height:44px;padding:10px 18px}.pkts-ticket-row{padding:18px 14px;gap:12px;flex-wrap:wrap}.pkts-ticket-row>svg{display:none}.pkts-ticket-icon{width:36px;height:36px;border-radius:10px}.pkts-ticket-icon svg{width:19px}.pkts-ticket-main{flex-basis:calc(100% - 60px)}.pkts-ticket-main strong{font-size:12px}.pkts-ticket-meta{flex:1;flex-direction:row;justify-content:space-between;margin-left:48px;align-items:center}.pkts-form-layout,.pkts-detail-layout{grid-template-columns:1fr}.pkts-form-aside{position:static;order:-1;padding:20px}.pkts-form-aside .pkts-aside-icon,.pkts-form-aside .pkts-aside-divider,.pkts-form-aside h4,.pkts-form-aside ol,.pkts-form-aside>small{display:none}.pkts-form-aside h3{font-size:17px}.pkts-form-aside p{margin-top:6px}.pkts-form-section{padding:22px 18px}.pkts-grid{grid-template-columns:1fr}.pkts-step{display:none}.pkts-upload{padding:17px}.pkts-upload strong{font-size:10px}.pkts-upload small{font-size:8px}.pkts-reply,.pkts-message{padding:20px}.pkts-message-head{gap:8px}.pkts-message-head time{font-size:8px}.pkts-message-head strong{font-size:10px}.pkts-reply-foot{flex-direction:column;align-items:stretch}.pkts-reply-foot .pkts-btn{width:100%}.pkts-detail-layout>aside{display:flex;flex-direction:column}.pkts-detail-layout>aside>.pkts-detail-card:first-child{order:1}.pkts-notice{margin:18px 20px 0}.pkts-code{margin:42px auto}.pkts-pagination{font-size:9px}.pkts-extra summary{font-size:10px}.pkts-field>span{font-size:11px}.pkts input:not([type=checkbox]):not([type=file]),.pkts select,.pkts textarea{font-size:16px}.pkts-field input[type=date]{min-width:0;width:100%}}
@media(prefers-reduced-motion:reduce){.pkts *{scroll-behavior:auto!important;transition:none!important}}
@media print{.pkts-top,.pkts-footer,.pkts-reply,.pkts-text-btn,.pkts-detail-layout>aside form,.pkts-audit,.pkts-notice{display:none!important}.pkts-shell{box-shadow:none;border:0}.pkts-page{padding:0}.pkts-detail-layout{display:block}.pkts-message{break-inside:avoid}}
/* 1.1: original brand assets, status groups and date filters. */
.pkts-original-logo{display:block;width:44px!important;height:44px!important;object-fit:contain;flex:none}.pkts-footer-brand{display:flex;align-items:center;gap:8px}.pkts-footer-logo{width:24px;height:24px;object-fit:contain}.pkts-avatar-logo{width:30px;height:30px;object-fit:contain}.pkts-stats{grid-template-columns:repeat(6,minmax(0,1fr))}.pkts-stat{text-align:left;color:var(--ink);box-shadow:none;border-top:3px solid #d8e5ef;transition:border-color .15s,background .15s;min-width:0}.pkts-stat>span{gap:8px;line-height:1.4;font-size:10px}.pkts-stat-open{border-top-color:#099cea}.pkts-stat-ongoing{border-top-color:#d5a447}.pkts-stat-resolved{border-top-color:#399b72}.pkts-stat-closed{border-top-color:#71859b}.pkts-stat-overdue{border-top-color:#df7754}.pkts-stat-open strong{color:#087db8}.pkts-stat-ongoing strong{color:#97621c}.pkts-stat-resolved strong{color:#217b55}.pkts-stat-closed strong{color:#536578}.pkts-stat-overdue strong{color:#bd5131}.pkts-stat-selected{outline:2px solid #a5d9f6;outline-offset:2px;background:#f5fbff}.pkts-stat:hover{background:#f4faff}.pkts-filters-v2{background:#fff;border:1px solid var(--line);border-radius:15px;padding:20px;margin-bottom:24px}.pkts-filter-search{display:grid;grid-template-columns:minmax(180px,1.5fr) repeat(3,minmax(130px,1fr));gap:14px;align-items:end}.pkts-filter-search .pkts-search{margin-bottom:18px;display:block}.pkts-filter-search .pkts-search input{height:45px}.pkts-filter-dates{display:grid;grid-template-columns:1fr 1fr 1fr 1.4fr;gap:14px}.pkts-filter-bottom{display:flex;justify-content:space-between;align-items:center;gap:16px;border-top:1px solid var(--line);padding-top:16px}.pkts-filter-bottom small{font-size:9px;color:var(--muted);max-width:400px}.pkts-filter-bottom>div{display:flex;gap:10px}.pkts-filter-bottom .pkts-btn{font-size:10px;min-height:38px;padding:10px 14px;gap:8px}.pkts-legend{display:flex;gap:18px;flex-wrap:wrap;margin:-2px 0 16px}.pkts-legend>span{font-size:9px;display:flex;gap:6px;align-items:center;color:#718799}.pkts-legend>span:before{content:"";width:6px;height:6px;border-radius:50%;background:#099cea}.pkts-legend>.pkts-legend-review:before{background:#c3943a}.pkts-legend>.pkts-legend-resolved:before{background:#399b72}.pkts-legend>.pkts-legend-closed:before{background:#71859b}.pkts-ticket-row{border-left:4px solid transparent}.pkts-row-new{border-left-color:#099cea;background:#f8fcff}.pkts-row-review,.pkts-row-customer,.pkts-row-partner{border-left-color:#d5a447;background:#fffdf7}.pkts-row-resolved{border-left-color:#399b72;background:#f7fcf9}.pkts-row-closed{border-left-color:#71859b;background:#f7f9fb}.pkts-row-review .pkts-ticket-icon,.pkts-row-customer .pkts-ticket-icon,.pkts-row-partner .pkts-ticket-icon{background:#fff3d8;color:#9a712a}.pkts-row-resolved .pkts-ticket-icon{background:#e5f5ed;color:#217b55}.pkts-row-closed .pkts-ticket-icon{background:#eaf0f5;color:#536578}.pkts-status-review,.pkts-status-customer,.pkts-status-partner{background:#fff1d5;color:#8f611b}.pkts-status-closed{background:#e8edf3;color:#536578}.pkts-edit-details summary{font-size:12px;font-weight:700;cursor:pointer}.pkts-edit-details[open] summary{margin-bottom:20px}.pkts-detail-card>.pkts-btn-ghost{margin-bottom:20px}.pkts-closed{margin:0 0 20px}.pkts-conversation+.pkts-closed{margin-top:20px}.pkts-detail-card form .pkts-muted{margin-bottom:18px}
@media(max-width:1100px){.pkts-stats{grid-template-columns:repeat(3,minmax(0,1fr))}.pkts-filter-search{grid-template-columns:1fr 1fr}.pkts-filter-dates{grid-template-columns:1fr 1fr}.pkts-filter-bottom{flex-wrap:wrap}}
@media(max-width:760px){.pkts-stats{grid-template-columns:repeat(2,minmax(0,1fr))}.pkts-original-logo{width:36px!important;height:36px!important}.pkts-brand{gap:5px}.pkts-brand>span{font-size:24px}.pkts-filters-v2{padding:16px}.pkts-filter-search,.pkts-filter-dates{grid-template-columns:minmax(0,1fr)}.pkts-filter-bottom>div{width:100%;display:grid;grid-template-columns:1fr 1fr}.pkts-filter-bottom .pkts-btn{padding:10px;gap:5px}.pkts-legend{gap:10px}.pkts-footer-brand{gap:5px}.pkts-footer-logo{width:20px;height:20px}}

/* 1.1.1: one original logo in the header; WordPress menu uses a native icon. */
.pkts .pkts-brand{width:48px;height:48px;min-width:48px;max-width:48px;flex:0 0 48px;padding:0;line-height:0;overflow:hidden}.pkts .pkts-brand>img{display:block;object-fit:contain;position:static;flex:none;margin:0;float:none;transform:none}.pkts .pkts-footer-brand>img,.pkts .pkts-avatar>img{object-fit:contain;position:static;float:none;transform:none}.pkts .pkts-avatar{overflow:hidden;flex:none}

/* 1.1.2: admin screens contain no logo images. */
.pkts-admin .pkts-brand{width:auto;max-width:none;min-width:0;flex:0 1 auto;height:auto;line-height:1.4;overflow:visible}.pkts-admin .pkts-brand .pkts-admin-title{font-size:18px;font-weight:700;letter-spacing:-.4px}.pkts-admin .pkts-avatar:empty:after{content:"P";font-size:12px;font-weight:700}