Terms and Conditions Paketos International L.L.C

Welcome to Paketos International. It is a pleasure that you have chosen us to provide our logistics services for your packages from the USA to Kosovo.

Paketos Delivery is a subsidiary of Paketos International L.L.C., a company registered in the Republic of Kosovo, and represented by Paketos International in the country of Kosovo,Pristina. By accessing, browsing, registering or using our services through our website www.paketos.io, you accept all the terms and conditions of use in this agreement.

Paketos International reserves the right to refuse or discontinue our service to anyone for any reason it deems valid. Likewise, it reserves the right to cancel or modify each and every one of the services offered without prior notice.

SHIPPING SERVICE MIAMI TO KOSOVO:

SERVICES IN MIAMI

Our Miami warehouse works Monday through Friday from 8:30 a.m. to 5:30 p.m. Saturday, Sunday and US holidays are closed. The schedule may be modified without prior notice. Paketos International will not be responsible for delays caused by deliveries made outside of business hours.

Our Miami warehouse receives, processes and registers all packages in our system in a minimum of 48 business hours. Once the package or packages are registered in the customer’s account, they will receive a notification. However, Paketos reserves the right not to register or retain packages with errors in the name, address, erroneous shipping instructions, customer accounts that have an outstanding balance such as packages that present some type of inconvenience or at the request of the consumer. Paketos International reserves the right to destroy or dispose, at its own discretion, of any shipment that has not been claimed or that has been stored for more than thirty (30) days in our Miami warehouse, or in the Paketos International in the country of destination.

Air parcel transit times range from 3 to 4 business days from when the package is received and registered in the customer’s account. As long as the package does not maintain any incidence.

Transit times for packages whose contents are considered Hazmat range from 12 to 15 business days from the time the package is received and registered in the customer’s account. Our Miami warehouse reserves the right to classify merchandise as HAZMAT or restricted for shipment. For more information go to our website.

The times detailed above are estimated transit times and these may vary and be affected due to delays by airlines, shipping lines, ports, airports, and customs. As well as for natural disasters, floods, hurricanes or others. Likewise, Paketos International will not be responsible for such delays and the client must pay the cost of sending their packages.

Paketos International will not be responsible for packages that are sent to an address in Miami other than the current one (7750 NW 46TH ST, Doral, Florida, 33166). In case of having sent a package to an address other than the one mentioned above, it may generate additional charges that must be assumed by the client.

Paketos International reserves the right to refuse the reception of packages that are open, manipulated or damaged before delivery. Paketos International does not transport cash, drugs or other prohibited items. Paketos International will report these transgressions to the corresponding government authorities.

Paketos International is not responsible for the delays that the transport companies may present for the delivery of the packages.

Any package received that is poorly packed or whose content is not packed properly Paketos International may re-pack the package and its contents, generating an additional cost from €5.00 that will be paid by the customer.

In the event that the client does not have confirmation that we have received their package in our Miami warehouse, the client must make the claim via email to hello@paketos.io, and send the necessary documentation such as a purchase invoice with details of the or products, and tracking number. Paketos International will have 7 business days to carry out the relevant procedures. In the event that our Miami warehouse determines that said package has not been received, the client must file a claim with their supplier. The client will not be able to make a claim for packages that have more than 15 days of delivery confirmation by the carrier or supplier.

Our Miami warehouse does not allow the consolidation of packages. However, the maritime packages that are transported in the same shipment will be invoiced based on the total weight, thus providing an economic benefit to the client for shipments that exceed 100 maritime pounds.

Paketos International carries out air shipments to the country of destination, including customs service and delivery to the customer’s home.

Any package that is received without shipping instructions will be transported by air. Packages that maintain two shipping instructions will be transported at the discretion of the Miami warehouse and the customer must pay the cost of the shipment made. Additionally, the customer will not be able to request a change of shipping instructions. Likewise, the client will not be able to request that our Miami warehouse retain their packages (put them on hold). Once the packages are received, they will be processed and shipped to the destination country.

The maximum weight of a package to be transported by air must be 25 kilograms(kg).

COSTS AND PAYMENTS

You can make your payments by different payment methods available that Paketos International accepts.

The Customer must pay the cost of shipping or the requested service at the time of picking up their packages at the branch or prior to requesting any service. If the customer receives their packages at home, the shipping cost must be paid before delivery. In the event that you register your credit card in our system, you authorize Paketos International to automatically charge your invoices. In turn, you agree to keep the information updated.

Our payment gateway performs a validation every time the customer adds a credit card or updates said information. This process is done through a charge of €1.00, which will be reversed, and this will not be reflected in the account statement.

The client will be able to pick up their packages at the selected branch. In the event that the client withdraws their packages within a maximum time of ten (10) days from the arrival of the package(s), they will be sent to the Paketos International central warehouse and the Client must pay a storage cost of €0.05 per kg per day and will have a minimum of €1.45. Paketos International reserves the right to destroy or dispose, at its own discretion, of any shipment that has not been claimed or that has been stored for more than thirty (30) days.

Paketos International may provide the client with an account with credit for its services provided. The Client must request the credit with due process. Paketos reserves the right to approve or reject said request. Likewise, the credit will have certain conditions that the Client must accept and comply with. The client must make the payment or payments in a timely manner. In case of exceeding the credit limit or approved time, it must cancel the entire balance owed that is considered delinquent regardless of the day of the month it is. In the event that the Client does not comply with his payments, Paketos International may suspend the delivery of packages and services to the client without it being able to make any type of claim. In the event that the payments owed exceed 30 days of arrears, a monthly charge of 2% will be incurred on the balance owed or a minimum of €48.

For shipments from the United States to Kosovo, Paketos International will carry out all the necessary processes to comply with the import process of the items before the customs of Kosovo. This process does not require prior authorization from the client. Any package whose cost is greater than ninety six euros (€96), will have a customs handling cost.

Any package whose merchandise needs a special procedure for its export / import, will have an additional cost. All merchandise considered Hazmat (dangerous) requires a special procedure and has an additional charge from €5.00

Any package whose dimensions exceed 102 centimeters on any of its sides, will have an oversize cost of €24.00

All packages have a Box Pack cost (handling charges and package insurance). Each region has a different Box Pack cost. The cost of the Box Pack in Kosovo is €0.99. In the interior of Kosovo, the cost is €1.45 and up.

Freight cost is based on the weight of each package. A minimum of one (1) kilogram will be charged. The weight of the packages are not divided, but are charged in round numbers. From one (1) kilogram, the weight is rounded up, that is, if a package weighs 1.01 kilograms or more, it will be charged based on two (2) kilograms.

Paketos International reserves the right to modify its rates when it deems necessary and without prior notice. Our prices do not include VAT.

Packages that arrive at our Miami address in the name of the client and with their account number, must pay the shipping costs to their destination country, and will be subject to additional charges depending on their content and subject to local laws in the destination country. In the event that the client denies having placed said order, this does not exempt him from paying the shipping cost, since the supplier’s label contains his personal data (including his account number). This also applies in cases where the supplier makes a mistake and sends incorrect products or products not requested by the customer.

Paketos performs the invoicing of the packages by shipment. In other words, if the client brings one or more packages in the same shipment, they will be invoiced in the same document. Packages sent via air cannot be consolidated and charges are made based on each individual package regardless of whether they have been sent in the same shipment or have been invoiced in the same document.

Any envelope and/or document that is received with a tracking number will be registered in the customer’s account and will be charged based on the regular shipping rate. It will be charged from a minimum of one kilogram and onwards according to its weight.

PURCHASE SERVICE WITH OUR CREDIT CARD

Paketos International offers the purchase service with your credit card for customers who request it. The client must sign a purchase form and this will cost €5.00 plus VAT for purchases up to a value of €288.00. In the event that the purchase has a value greater than €288.00, the cost of the form will be 2% of the value of the purchase. The form applies only to one website, although the Client may purchase 1 or more products, they may not use the same form to make a purchase on a different website. Paketos International reserves the right not to make purchases on websites that it considers unsafe. Likewise, the customer must pay the cost of the product at the time of requesting the purchase, and will pay the cost of shipping once the purchase arrives in Kosovo. The costs mentioned above must be paid in cash, otherwise there will be an additional charge of 3%.

Paketos International only provides the product purchase service on the website that the customer requests. For this reason, Paketos is not responsible for factory damage to the product, or any error made by the supplier or seller, such as sending a different product to the one purchased, or not sending the product in a timely manner. At the same time, Paketos International is not responsible for making any type of money return in case the Client wishes to return the purchase to the seller, either for the partial or total amount. Paketos International will not make a refund for shipping costs in case the error has been generated by the seller.

CLAIM AND INSURANCE

Paketos International provides cargo insurance for those packages sent by air from Miami to Kosovo. The insurance covers up to a maximum of four hundred seventy-eight Euros (€478.00) and applies a deductible of up to forty-eight euros (€48.00) or 10% of the value of the merchandise to be reimbursed. The client must make the claim through hello@paketos.io, in a time not exceeding 5 business days after being received at his home or picked up at any Paketos International branch. In addition, the client must provide and send all the documentation that is necessary and requested by Paketos in order to comply with the claim requirements, such as the purchase invoice, shipping tracking, photos of the package, the packaging and the damaged product. The client accepts that when making the insurance claim and this must return the damaged product as received to carry out the corresponding procedures.

The insurance only applies to air shipments from the moment Paketos notifies that the package has been received in our Miami warehouse. The insurance only covers in case the package is lost, suffers damage caused by mishandling of the same until the package is delivered. The insurance does not cover item defects or factory damage. The insurance does not cover items that are not properly packed and identified for transport. For these cases, the client must contact their provider to make the corresponding claim.

The customer can request additional insurance if the shipment costs more than four hundred seventy-eight Euros (€478). The client must request the insurance prior to being received by our Miami warehouse.

The insurance does not apply to oversized packages (that some of its measurements exceed 102 centimeters). The insurance does not apply to vehicle parts whose measurements are oversized such as fenders, doors, spare parts, among others.

Paketos International may take from 7 to 15 business days to provide a response to the claim.

PARCEL DELIVERY IN KOSOVO (WITH ORIGIN FROM MIAMI)

Paketos International offers home delivery service at no cost for shipments of air packages from Miami to Kosovo within the majority urban areas of Kosovo. The company reserves the right not to deliver to an area that it considers dangerous.

The customer must register their credit card in our system to make the automatic charges, or must pay the shipping cost prior to delivery.

If the customer registers the credit card in our system, they must send an email to hello@paketos.io to request the home delivery service. In the event that the payment cannot be made, the package or packages will be retained.

If the client makes the payment of the shipment by bank transfer, he must send the proof of the transfer via email to hello@paketos.io, and request the delivery of the package. It will be coordinated once the payment is accredited. The package will take a minimum of 24 to 48 business hours to be physically delivered.

The client may have multiple delivery addresses. Once the client adds a new address, he must request its approval via email to hello@paketos.io. The approval of the address will be made in a term of 24 to 48 business hours. The customer must select the preferred address for the delivery of their shipments among the approved addresses.

If the client wishes to change the delivery option (delivery to home or branch) they must request it via email to hello@paketos.io. This change will be processed in a time of 24 to 48 business hours.

To pick up or deliver packages, customers must pay the full amount owed on their account. Paketos International does not accept the payment of interleaved or incomplete invoices. Package deliveries will not be made to persons not previously authorized by the owner of the account. Said authorization must be made via email to hello@paketos.io indicating the full name and identity card of the authorized person.

The client may not request that packages be delivered to different addresses if they have been transported in the same air waybill.

INSPECTION, RETENTION AND ABANDONMENT OF PACKAGES OR CORRESPONDENCE

Paketos International may inspect the packages whenever it deems it necessary. Likewise, you can retain, return, destroy any package that is considered dangerous, prohibited or illegal. Paketos International will not be responsible for shipments with prohibited items that may be accepted in error.

Paketos International may retain for as long as it deems necessary any package due to non-payment more than 30 days after the invoice was issued, lack of documentation, or inconsistency in the information provided, without this implying any type of claim by the Client.

Paketos International may discard any package that has not been picked up and paid for by The Client when it remains for more than thirty days (30) from its arrival in Kosovo or Miami. After this period of time, the package is considered abandoned and the Client will not be able to make any type of claim. Likewise, Paketos International may request the payment of the costs incurred for the transport of the package in question.

GENERAL TERMS AND CONDITIONS

MY ACCOUNT AND PERSONAL DATA

When you join our website, app or through our branch, you accept the terms and conditions of this agreement. Likewise, when you use any of our services on our website, the app, any platform, or branch, you will be responsible for maintaining the confidentiality of your account number and password. You may also restrict access to your computer, and you accept full responsibility for all activities that occur under your account or password. You are responsible for the veracity of the data and information sent by any means to Paketos International, as well as for not keeping the information updated and complete.

The service offered by our company is provided only to people over 18 years of age.

The client authorizes Paketos International, its affiliated companies and its collaborators to collect, store, organize, select, extract, interconnect, associate, disassociate, communicate, assign, transfer, transmit or cancel their personal data. Likewise, all the aforementioned persons will handle the personal data of The Client with confidentiality and with due diligence.

COMPLIANCE

Paketos International complies with all applicable laws in Miami, the United States of America and the destination country. To enable such compliance, you agree to provide Paketos with legal and accurate information about your Name, Address, telephone numbers, email and payment information when necessary. You, the Consumer, also agree:

• Authorizes Paketos International to review and inspect all shipments, packages and cargo.
• You agree that Paketos International abides by US security regulations when processing and preparing material for shipment by air, including the transportation of Dangerous Goods, which may incur additional costs.
•  Do not ship restricted or prohibited items.
• Secure and pay for any additional permits required by legislation on imports of specific items, as required by local authorities.
• You are solely responsible for paying any tax, fee, charge or fine imposed by customs authorities at origin or destination, due to incorrect declaration of value, or any penalty charged by said authorities for falsifying information or shipping of prohibited items.

PROMOTIONS, DISCOUNTS AND COUPONS

Paketos International may offer promotions, discounts and/or coupons to its customers through each customer’s account. Each promotion, discount and/or coupon may have specific additional terms and conditions, but none of these may be combined or used more than one at a time. Multiple use of individual promotions, discounts and coupons by a customer, whether through duplication of orders or accounts, is prohibited. In such case, the promotion will not be applied more than once.

Paketos International reserves the right to immediately suspend any promotion, discount or coupon without incurring any liability, when fraudulent actions are detected.

The client may request discount coupons according to current promotions. But the application of the same can take up to 72 business hours since you requested it via email to hello@paketos.io

TRADEMARK AND COPYRIGHT

All logos, graphics, services, or service names, scripts, hosted content, button icons, images, and related on our website, app, or any platform, or made available through any service provided by Paketos International , or Paketos Delivery is the exclusive property of Paketos International and its subsidiaries, and represents the commercial image of the company, for which they are protected by intellectual property laws in the United States of America and in the Republic of Kosovo. The use of the trademark or commercial image of Paketos International in any way that is likely to cause confusion among customers or that may disparage or discredit Paketos International is prohibited.

Trademarks that are not owned by Paketos International and that are available through Paketos International services, links, or related belong to their respective owners, who may or may not be related or affiliated in any way or sponsored by Paketos International.

CESSATION OF SERVICES

Paketos International reserves the right to cancel, delete, and/or close customer accounts when it deems necessary, this will not give rise to any type of claim by the customer. In turn, Paketos must not give prior notice to cancel any service, delete or edit content, thus canceling your access to part or all of the website, app or any digital platform, whatever the reason. As well as to refuse to receive packages, or cancel orders at your own discretion. If there is any suspicion that any account has a behavior contrary to the Terms of Use established here, the client’s account will be disabled immediately and without prior notice.

For your part, you can cancel your account whenever you decide, as long as you do not have unpaid invoices for services provided by Paketos International.

CUSTOMER SERVICE AND COMMUNICATION

Paketos International is committed to offering a high quality service and excellence to its customers, which is why it offers customer service through different channels such as telephone, chat via Whatsapp, social networks and email. You agree to receive electronic communications from us in order to provide you with good service and to transmit news, promotions, notices, new services, and any type of electronic communication.

Likewise, Paketos International may suspend any of the communication channels for the reason that it deems necessary.

All claims regarding your packages, invoices, and account must be made through our email hello@paketos.io, and you must send all the information and documentation requested in order to be able to respond to your requests, queries, and claims.

Paketos International reserves the right to change, modify, add or delete these terms and conditions. Likewise, The Client accepts that these terms and conditions are governed by the laws of the Republic of Kosovo, so that any type of dispute must be submitted to the jurisdiction of the courts of the Prishtina. In the event that any part of this agreement is held invalid by a court, the remainder of this agreement will remain valid. If there is a fact that one of the parties allows one or several times that the other party does not comply with its obligations or partially fulfills them, it will not mean the modification of this agreement.

Paketos International may modify this agreement at any time and it will be considered valid from the date of its publication on our website www.paketos.io